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FAQs

Do you offer products in sizes or options different than the options on your website?

Unfortunately, we are not able to offer additional sizes or colours than those on the site.

I placed an order but didn’t receive a confirmation. What do I do?

Not received a confirmation? No problem – you can reach out via our contact form or email directly at [email protected]

When will I receive my order?

Each product is made to order which can take up to 5 days. We then ship them out to you using one of our preferred shipping providers

How long does shipping take?

You can get full details on our shipping page.

Do you ship internationally and will I have to pay for customs and VAT?

We ship to the US, Canada, and Europe free of charge. Prices shown on site include all VAT and shipping charges. However, if you are based outside of US there may be a small customs charge on delivery.

Charges outside of US occur on T-shirts WW and if you are outside of shipping zone 1 (US, CN, and Europe) you may also have a charge on sweatshirt delivery depending on where you are based.

Can I change or cancel my order, or update my shipping address?

Though we hope you don’t want to cancel you can do without charge within 48 hours.

If you need to edit your order please reach out via our contact form or directly to our email – [email protected]

We will work with you to update your order.

What shipping carrier and shipping methods are you using?

We use:

  • UPS
  • USPS
  • FedEx
  • Royal Mail
  • DHL
  • DPD
  • India Mail

What happens if I don’t receive my order or my tracking link is not valid?

You will receive a tracking ID once your order is shipped – do not worry if this takes a few days, this is because the products are made to order. If you are concerned or your ID is not valid however please get in touch: [email protected]

I’m not happy with the product, what do I do?

You can find details on our refund and returns policy page

I received a damaged product, what do I do?

You can find details on our refund and returns policy page

What is your exchange, refund and return policies?

You can find details on our refund and returns policy page